Altice
Website
- www.altice.com.do
Agent Handbook
doc
NPS Breakdown
pptx
Outage Refresher
pdf
Optimum
Optimum Website
East Knowledge Guide
East Agent Workbook
Altice Quality Refresher
- Billing
Altice Quality Refresher
- General Info
Altice Quality Refresher
- Video
Appointments presentation
CPNI Presentation
QA Presentation
SuddenLink
SuddenLink Website
West Knowledge Guide
West Agent Workbook
Altice Quality Refresher
- Billing
Appointments Presentation
Communication in customer service
De-escalating Angry Customers
Email MicroTraining
Language
Leaving Notes On the Account
Punctuation marks
QA form
Soft Skills vs Hard Skills
SuddenLink.net Guide
Sympathy vs Empathy
Troubleshooting
Mobile
Bill Details Refresher
Closing Scripts Refresher
Personalize the Interaction
Tips to Master Empathy
Verification Process
FAQ
System/ Tools
Slack
Agility
KBD
Survivor Guide
DART
WHA
Prime Home
AST
Empirix